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Terms & Conditions

Validity of contract

By making a purchase via BY ABIRA’s website (hereafter called website), the following agreement between the customer (you) with a minimum age of 18 years and the retailer (BY ABIRA) is legally binding until further notice. As soon as the order has been placed by you, BY ABIRA will send out a confirmation email to the email address stated in your customer profile. It is your responsibility to provide a functioning address and check the order confirmation thoroughly for possible errors. It is important that you contact us immediately in case you wish to change or correct any details in your order. Once a custom-made garment has been cut (i.e. production has started), no further changes can be applied. Information about the status of the order is accessible via the customer’s account at any time. As soon as the order has been shipped, a confirmation email containing possible tracking links is sent to the customer. Upon the receipt of the goods through the customer, the contract is regarded as concluded.

Delivery

During the order process you will be informed about the estimated delivery time for your order. This estimate is based on current production queue and the actual time it usually takes to send an order from our location in The Netherlands to your address.

The delivery time cannot be guaranteed, as it is only a calculated estimate. We are constantly monitoring production, shipping and final delivery and are always working hard to deliver your order as soon as possible. BY ABIRA cannot be held responsible for losses, inconveniences, costs or other damages resulting from late deliveries.

We will charge you €40 for packages that are not accepted/picked up/returned to us to cover the costs of handling. To avoid this charge, always pick up your order within 14 days of delivery to your post office, home address or package agent.

When your order is handed over to your local dispatcher you will get an automatic e-mail from us with a tracking link. Your order progress can also be followed by logging in to “My account”.

Right of withdrawal

Our products are made to the customer’s specifications and therefore are excluded from the right of withdrawal (even if they are ordered as a standard size).

Complaint

You have the right to file a complaint on your product for two (2) years. You should report any defect as soon as possible or as soon as the error should have been discovered. To file a complaint on the product within two (2) months is to be regarded as fair. The customer has to prove if the defect was not originally there the first six (6) months. It is the customer’s responsibility to verify that the error was there originally or is the result of a production error. You have to inform us if your product is defective and in which ways or that there is an appropriate delay. We reserve the right to repair or re-deliver a product without having to motivate this. A lot of cases can be resolved using provided pictures to our customer service. In those cases BY ABIRA needs the product in return, BY ABIRA will provide the customer with a return form and will be covering the shipping expenses.

Tolerances

BY ABIRA’s custom-made products are always made to the measurements stated by you. We cannot guarantee that a garment with your chosen measurements will have a perfect fit and therefore recommend you provide your personal measurements accurately. BY ABIRA is not responsible for ill-fitting garments due to inaccurate measurements provided by you.

Conformance

The garment shown is a visualization only. The final product may vary somewhat in fabric, colour and print. The perception of colours and prints can vary from display to display. Therefore, the images do not reference to an exact colour but have a guiding function only.

Service

Our ambition is to keep our overhead costs at a minimum in order to maintain low and attractive prices to our customers. One implication of this is that we have no customer support by phone. We handle all customer contacts by e-mail and we are committed to reply to all questions within 24 hours Monday to Friday. Please fill out the form in the section Customer Service for the fastest response.

Personal information

BY ABIRA is responsible for the integrity of the personal information given by our customers. Your personal information is only used for internal purposes and neither your personal details nor your e-mail address will be given to third parties. Read more about our privacy policy here.

Force Majeure

In case of force majeure the agreement can either be considered as judicially canceled with neither customer nor BY ABIRA being entitled to any compensation or the delivery time(s) can be extended with the currency of the force majeure. BY ABIRA considers force majeure as: war, mobilization, terror acts, blockade stagnation of work, transport obstructions, measures of commercial policy, new or amended legislation, strikes, the non-delivery or non due deliveries of the goods by suppliers to BY ABIRA, natural catastrophes and any circumstances, events and circumstances that are beyond our control.

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